Terms of Service

A price we give you over the phone or through this form is a real price for the vehicle and damage you described, and it does not change at the counter. It is still an estimate until we see the car: if the year, make, model or the damage turns out to be different from what we were told, the price follows the actual job. We tell you before we start, not after.

Where a vehicle needs ADAS recalibration, that is quoted with the glass rather than added afterwards.

Exceptional Auto Glass warrants its workmanship and against defective glass for as long as you own the vehicle. The warranty does not cover new damage: a fresh chip or crack, a break-in or a collision is new work, not a warranty claim. Ask the shop for the written terms that apply to your job, and contact us if you have a concern about glass or installation work we completed.

Ask the shop for the applicable written warranty terms and how to make a claim. Any conditions, limits or exclusions should be confirmed in those terms before work begins.

Follow the safe drive-away time provided by your technician for the adhesive, vehicle and installation conditions. Ask the shop to explain that time before driving the vehicle.

Follow the aftercare instructions supplied with your installation. Ask your technician about washing the vehicle, doors, windows or any other activity that could affect the work while it settles.

We will file your glass claim, deal with the approval and bill your carrier directly. What we cannot do is decide the outcome. Coverage, your deductible and whether a claim affects your policy are your carrier's call, not ours, and nothing we say about them is a promise on their behalf.

Visit our Roseville shop at 7211 Galilee Rd, Suite 125, Roseville, CA 95678, open Monday–Friday 9am–5pm, or our Gold River shop at 2259 Sunrise Blvd, Gold River, CA 95670, open Monday–Friday 8am–5pm. Both take Saturday visits by appointment. Call (916) 771-9800 to confirm your location and arrange service.

Exceptional Auto Glass estimate and service texts. If you opt in with the text box on our estimate form, we text the number you gave us about your estimate, your appointment and the work on your vehicle. We do not send marketing texts.

Message frequency varies with your job. Message and data rates may apply. Reply STOP to cancel at any time: you will get one confirmation and no further texts. Reply HELP for help, or call (916) 771-9800 or email exceptionalautoglass@gmail.com.

Opting in is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. How we handle your number and your consent is set out in our Privacy Policy. SMS consent is not shared with third parties or affiliates.

The text, photographs and layout here belong to us. The site is provided as it is: we keep it accurate and available, but we do not promise it will never be down or never contain a mistake. Where something on this site conflicts with the paperwork you signed in the shop, the paperwork governs.

Nothing here creates a contract on its own. The work is the contract.

Our responsibility for any single job is limited to putting the work right or refunding what you paid for it, at our option. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by California law, including liability for death or personal injury caused by negligence.

These terms are governed by the law of the State of California, and any dispute belongs to the courts of Placer County, California.

Phone

(916) 771-9800

Email

exceptionalautoglass@gmail.com

Roseville shop

7211 Galilee Rd, Suite 125, Roseville, CA 95678

Gold River shop

2259 Sunrise Blvd, Gold River, CA 95670