Privacy Policy

Exceptional Auto Glass Inc operates https://www.exceptionalautoglass.com and auto glass shops at 7211 Galilee Rd, Suite 125, Roseville, CA 95678 and 2259 Sunrise Blvd, Gold River, CA 95670. This notice covers the website. It does not cover the paperwork you sign in the shop or anything your insurance carrier does with a claim.

When you request an estimate, the form sends your contact and vehicle details, any selected service, and relevant service or location context to the shop. The request also records whether you agreed to receive texts and the time it was submitted.

Phone number

Required. It is how we call you back with a price.

Vehicle

Required. Year, make and model: the price depends on it.

Name

Required. So we know who to ask for when we call.

Email

Optional. Lets us send the estimate in writing.

VIN

Optional. Pins down the exact glass your vehicle takes.

Service

Optional. Which job you think you need.

ZIP code

Optional. Helps us understand the area you are enquiring from.

Notes

Relevant service selections and the location page from which you requested a quote, plus any details you provide.

Text messages

Optional. Whether you ticked the box to get texts about your estimate, and when you did.

We do not ask for your date of birth, your address, your driver's licence, your policy number or any payment details through this website. If a page ever asks you for those, it is not us.

The website application does not use the following features:

• No analytics. No Google Analytics, no Tag Manager, no heatmaps, no session recording.
• No advertising pixels. Nothing reports your visit to Meta or anyone else for advertising.
• No customer accounts or sign-in on the website.
• We set no cookies of our own.

Location maps are embedded from Google Maps. When a map loads, your browser contacts Google, which receives technical information such as your IP address and may set its own cookies. Google's handling of that information is covered by Google's privacy policy.

Maps are configured to load lazily, but your browser decides when to request them and may do so before they appear on screen. A video demonstration page also loads video and font files from external providers; those requests share technical information needed to deliver the files.

The quote form sends your request to the inbox of the shop you asked, through Resend, and a copy to the shop's customer records, so whoever calls you back has your details and your vehicle in front of them. Your request is not added to any marketing list. The following providers support the website, the shop's phone line and their delivery:

Resend

Delivers the email. It handles the message in transit.

Zafirok

The software the shop uses to keep track of enquiries and jobs. It stores the details you submitted and the history of your calls with the shop as a customer record, on servers in the European Union, and is used only for your estimate and the work that follows.

RingCentral

Runs the shop's phone line and text messages. It carries our calls and the texts you agreed to, and keeps call recordings for up to 90 days. Staff can play a recording back from your customer record while RingCentral still keeps it.

Our hosting provider

Serves the pages and runs the form. Technical information such as IP addresses and request or error logs may be processed for operation, security and troubleshooting.

Google

Provides the embedded location maps. The quote form does not send your submitted details to Google Maps.

Media and font providers

Deliver external video and font files on the demonstration page and receive the technical information associated with those requests.

We do not sell your information, share it for advertising, or hand it to a lead broker. If you ask us to file an insurance claim, we give your carrier what the claim needs and nothing more.

Sending the estimate form asks us to call you back about that estimate at the number you gave, and we will. Calls to and from the shop may be recorded for quality and training. Our phone system notes the number, time and length of each call, and the shop's customer records link the call to your estimate.

To stop calls, say so on the phone or write to exceptionalautoglass@gmail.com.

Texts are optional. If you tick the text box on the estimate form, Exceptional Auto Glass may text the number you gave us about your estimate, your appointment and the work on your vehicle. We do not send marketing or promotional texts. Message frequency varies with your job. Message and data rates may apply.

Reply STOP to any of our texts to stop them: we confirm once and send nothing more. Reply HELP for help, or call (916) 771-9800. Agreeing to texts is not a condition of buying anything, and you get the same price if you leave the box empty. We keep a record of when you agreed, because the law expects us to be able to show it.

SMS consent is not shared with third parties or affiliates. We do not sell, rent or share your mobile number or your agreement to receive texts with anyone for their marketing or promotional purposes. Text message opt-in data and consent are excluded from all of the sharing described in this policy: RingCentral and Zafirok handle them only to send our texts and keep our records, on our behalf.

Quote emails and the matching customer record are kept while we are working with you and for as long as the warranty on your installation may be claimed, since the record of what was fitted matters years later. Enquiries that never turn into a job are deleted on request, and otherwise cleared out periodically. A deletion request covers both the email and the customer record.

Call recordings stay with RingCentral for up to 90 days and are then deleted. The note that a call took place, with its time and length, stays with your customer record.

Ask us and we will tell you what we hold about you, correct it, or delete it. There is no form for this and no waiting period we can hide behind. Call the shop or send an email.

California residents have rights under the CCPA to know, delete, correct, and to opt out of the sale or sharing of personal information. We do not sell your information or share it for advertising. Contact us to make a request about your personal information.

This site is for people arranging vehicle glass work. It is not directed at children under 13 and we do not knowingly collect anything from them.

If we add anything that collects data (analytics, a booking system, a chat widget), this page changes before it goes live. The date at the top is the date of the current wording.

Phone

(916) 771-9800

Email

exceptionalautoglass@gmail.com

Roseville shop

7211 Galilee Rd, Suite 125, Roseville, CA 95678

Gold River shop

2259 Sunrise Blvd, Gold River, CA 95670